Delivery
Please allow 15 - 21 business days for delivery in the continental United States and Canada. This is not a guarantee but a strong expectation. LingerieDiscountDepot.com will provide you with the best online customer service possible, and if at anytime you would like personal assistance, you may call us at 1-866-402-4611. If you require immediate delivery, please include necessary information within the "Additional Comments" area when completing your order.

Packaging
We respect our customers' needs for discretion. All orders are shipped discreetly in a plain envelope or box.

Shipping Charges
Domestic shipments are free with purchase of $200.00 or more!
All shipments are sent via USPS or Canada Post mail and charged $11.99 plus 1.00 for every addition item for orders under $200.
International and Express shipping services are calculated automatically and posted for customer review prior to finalizing order.

Payment Options
We accept Visa and MasterCard. Your credit card will be charged when your order is placed. Our credit card transactions are always secure using the latest encryption technology. For those who are uncomfortable using their credit card via the internet, you may contact us at 1-866-402-4611 to place your order. No shipment will be sent until the credit card information is confirmed accurate. International shipments over $350 may require payment via wire transfer. We will contact you if this is a necessity.

Return Policy

Our return policy states that we do not accept any returns except for the cases listed below. There will be a restocking charge if any packages are returned. Please read below for more details.

Returns are accepted only in case of prior authorization. Returns may be acceptable based on manufacturer's defect or sizing problems. If you have a defect in material, quality or the garment was the incorrect size, you must notify Customer Service by email within 7days after the package has been arrived. After they have given you authorization for a return. All returns for no reason other than a packing error, defective goods or otherwise, might result in a 25% restocking fee plus freight costs incurred.

All items must be new, clean and unworn with all tags attached. All items must be returned in original packaging. No refund will be given if returned item has been worn or damaged.

By law, there are restrictions on the return of some intimate garments. Any garment containing a crotch cannot be returned once they have been removed from their package. They cannot be returned since they may have been tried on and/or worn. Panty garments and hosiery are not eligible for a refund under any circumstances except for product defects and then only for an exchange. Due to the nature of hosiery products, we cannot accept returns of hosiery that has been tried on, as they stretch to out to conform to your shape. Special orders, custom orders or special sale items can only be exchanged for other merchandise. These items are non-refundable unless defective in workmanship.

Items must be received within 10 Business Days once return authorization has been obtained,
no exceptions. LingerieDiscountDepot.com will credit your card or issue a store credit within 30 Business Days. Please note that you are responsible for all shipping and handling costs when effecting a return.

The LingerieDiscountDepot.com guarantees customer satisfaction with our products. If you are not satisfied with your purchase, please let us know. We will do everything within reason to make it right for you.